What should I do if my Rewards were delivered incorrectly or are missing parts?

If you have received a reward but the reward is different from the one you applied for has been delivered (misdelivered) or some of the reward components specified on the story page are not included (missed) Rewards' DefectsThat's the case with .

In this case, you can request an exchange or refund from the maker according to the supporter protection policy. 

✅Guidance on the deadline for applying for erroneous delivery and missing rewards

[My WIZ*ONE]Please apply for a refund or exchange at . 
 

• Application deadline: Regardless of the country of delivery, supporters must request a refund or exchange within 7 days of receipt of the reward (delivery completion date) by confirming that it is misdelivery and missing.
   

• Note: The official reception counter through the MyWadiz system will be maintained for 7 days after delivery is completed, so please check the components immediately upon receipt of the reward and complete the application within the deadline.
  
   

✅ Procedures for applying for exchange and refund

If you would like an exchange or refund for misdelivery and missing rewards, please submit it in the following way and the maker will confirm the contents and proceed with the exchange, additional delivery or refund process.
 

1. Log in to Wadiz and go to My Wadiz.

2. Click Funding+.

3. Click the participating project name to go to the details page.

4. Click Apply for a refund at the bottom of the page to create the content.

5. When applying, you must submit evidence such as photos or videos that can objectively prove the state of misdelivery and omission to ensure smooth confirmation.

How to contact the ✅ Maker

If you need to communicate individually with the maker, such as the exact re-delivery schedule of components or the process of collecting misdelivery products, you can also contact [Contact the maker].
 

1. Log in to Wadiz and go to My Wadiz.

2. Click Funding+.

3. Click the participating project name to go to the details page.

4. Click Contact Maker to create an inquiry.

   ※ Please note that maker inquiry is not a real-time chat, so maker's answer may be delayed a little depending on production and delivery status.

✅ If communication with the maker is not smooth, how to deal with it

If the manufacturer refuses to exchange/refund without justifiable reason or loses contact even if you submit the evidence of misdelivery or omission and make an inquiry within the deadline, please register your inquiry. We check the received inquiries and reply within an average of one business day.

💡 Please refer to it! (If 7 days have passed since delivery was completed) 

7 days after the delivery is completed, the system direct application through [MyWadiz] will be closed. However, in accordance with the Wadiz Terms of Service and Refund Policy, if it is within the deadline below, you can directly discuss exchange or refund with the maker through [Contact the Maker].
 

• If your destination is South Korea: Request is available within 3 months from the date of completion of the Rewards delivery, or within 30 days from the date you knew or could have known about it.
   

• If your destination is outside of South Korea: Due to the nature of global shipping, requests can be made within 15 days from the date of completion of the Rewards delivery, or within 15 days from the date when you knew or could have known about it.