A. ✅ How to join WadizWadiz membership can be easily registered on the mobile app and PC web.You can also sign up with an email address or simply sign up with an SNS account (Kakao, Naver, Google, Apple, Facebook, and Line). If you install and sign up for the Wadiz app, you'll also get an app-only discount coupon right away, so enjoy a variety of benefits through the Wadiz app!  👉 Membership path   How to sign up on your PC (Web)   Access the Wadiz homepage  Select the Login/Membership button in...

A. You can easily update your nickname or email address on wadiz through the [My Wadiz] settings.   ✅How to Change Your wadiz Nickname When participating in funding, you can also join anonymously. However, after the funding ends, your satisfaction rating may be displayed anonymously. Keep in mind that participating anonymously might limit your ability to join certain events hosted by the maker. Log in to wadiz Go to [My wadiz] Select Settings Click on Nickname Enter your desired nickname an...

A. ✅ wadiz News Notification Sending wadiz sends News notifications via email when you participate in a project or sign up for 'Notify Me'    Conditions for Receiving NotificationsNotifications are sent when: you participate in funding or preorder You sing up for 'Notify Me' or select 'Remind Me' Types of Notifications SentNotifications will be sent based on the type of updates created by the maker: Supporters who participate in funding or preorder will receive all News notifications, exce...

A. ✅ wadiz news Notifications: How to Set Them You can control which News updates you want to receive for the following: Projects you've clicked Notify Me Items you've wishlisted Projects you’ve supported (funding, pre-order)     ✅ Notifications That Are Always Sent (Even If Turned Off) If you’ve participated in a funding or pre-order project, the following important News updates will still be sent, even if you have turned off update notifications: Reward delivery schedule Information on exch...

A. ✅ Wadiz notification talk block You can set it directly on the received Kakao notification talk screen. Notifications sent via notification talk are sent with various contents. Payment, shipping, etc., and advertising content may also be included. Please note that it is difficult to block only some of the ads, so you must select the entire block.   👉 How to reject Kakao notification talkNotification talk screen → Top home button → CH emoticon → Channel block pop-up → Block

A. ✅ wadiz Email Notification Settings You can easily manage your Wadiz email notifications for events, rewards, and updates directly through [My Wadiz] > [Settings].   📌Note: Changes made to notification preferences may take up to 1 hour to reflect in real-time.   👉 Event & Benefit Notification Settings To adjust your event and benefit notifications: Log in to [My Wadiz] Go to Settings Select Notifications Agree to the Members, Service Event Benefit Notification Agreement These settings ensur...

A. ✅ wadiz Payment Methods wadiz supports various payment methods to ensure that international supporters can make payments conveniently and securely. International supporters can choose from the following payment options: Immediate Payment via NICE Pay or Alipay Scheduled Payment via Stripe (Stripe Pay After Project Ends)     ✅ Credit/Debit Card and Stripe Link International supporters can pay using a credit card or debit card. In addition, Stripe Link offers a past and convenient payment exp...

A. ✅ wadiz Payment Processing Guide When participating in a wadiz crowdfunding or pre-order project, the payment timing differs depending on whether you select the 'Scheduled payment' or 'Pay Now' option. Scheduled paymentIf the project successfully reaches its funding goal, payment will be processed within 2 days starting from the day after the project ends. If the project fails to meet the funding goal, the scheduled payment will be automatically canceled. Pay NowPayment is processed immedia...

A. ✅ Wadiz Donation Wadiz Donation refers to the cost paid without compensation to support the maker's project. Donation is a way to purely support the maker's project, and it is an amount that supports reward production and project progress.     💡 Donation Usage Guide Maximum amount : You can pay up to KRW 10,000,000 for donations. Partial refund not allowed : Donations are not partially refundable. Excluding Global Projects : In the case of global projects, the 'Add Donation' function is...

A. ✅ wadiz "Pay Now" Service If you participate in a global project, you can pay using the "pay now" method. "pay now" allows payment immediately during the project. Payment is possible with credit cards and check cards.

A. ✅ Details of Wadiz Payment Cancellation At Wadiz, you can check your payment cancellation details at My Wadiz. However, it is not possible to delete the project participation details.   🔎 How to check payment cancellation details Wadiz Log In Click the MyWadiz menu Funding+ → Click Participation History Select the project name and check the cancellation history of the payment    

A. ✅ wadiz Receipt Issuance for Payments wadiz does not support cash payments, so cash receipt issuance is not available. You can pay via credit cards or debit cards on wadiz. As bank transfers or account transfers are not supported, cash receipts cannot be issued.

A. ✅ How to use the Wadiz coupon Wadiz coupons can be used for funding, preorder, and store services.  However, coupons are subject to application according to the type of project. Funding+ Coupons: Available to participate in funding or preorder projects  Store Coupons: Available for purchase of store products ✅ Criteria and precautions for applying coupons  The coupon amount is applied based on the reward amount. ( ※ Shipping and additional donations are not subject to coupon applicati...

A. ✅ wadiz Coupon Usage Conditions Coupons cannot be combined with other coupons, and each coupon has different usage conditions.Therefore, you need to verify whether the project you want to participate in supports coupon usage. If your coupon conditions are met but it still hasn’t been applied, please submit an inquiry through the Help Center, and we’ll verify and assist you quickly. 👉 How to Check wadiz Coupons Log in → [My wadiz] → Coupons → [My Coupons]     👉How to Submit an Inquiry to the...

A. When the supporter pays for the project through support signature sharing, a support signature sharing reward (point) will be given to the shared user.Please refer to the below and check the payment criteria and points policy.  ✅ Wadiz Support Signature Sharing RewardsSupport Signature Sharing Rewards: If a payment is made through an external link or a support signature posted on a friend page, 1% or 5% of the payment will be paid as points. 📌 The compensation paid when sharing through KakaoT...

A. This is the participation point awarded when all project cards are checked in 'Catch-up'.   ✅ 'Catch-up' Points Policy Point Payment Points are paid immediately upon completion of the 'Catch-up' mission, and additional bonus points can be earned for consecutive participation. When participating on the 1st day, a base of 50 points is awarded. If you complete the mission for 3 consecutive days, a total of 150 points (base 50 points X 3 times) will be awarded, If you complete the mission f...

A. ✅ wadiz Coupon Usage Coupons on wadiz cannot be used in combination with other coupons. Each coupon may have different terms and conditions, so be sure to check the specific details before using them.

A. ✅ wadiz Satisfaction Review Points Points will be awarded the day after you submit your satisfaction review.   If you only submit text: 300 points will be awarded. If you attach a photo along with the review: 500 points will be awarded.

A. ✅ Wadiz Funding Tracking Method  Here's an easy way to check the delivery status of Wadiz-funded rewards. Check the waybill information in Maiwadiz Log in to the Wadiz homepage. [MyWadiz] → [Fund+] → Select the appropriate project name. Check the courier and invoice number, and copy the invoice number.  Check the tracking status by waybill number  Search for "Courier Inquiry" on portal sites such as Naver, Daum, etc.  Check the delivery status by selecting the courier and entering ...

A. ✅ wadiz Reward Option Change can I change My Reward option on wadiz? No, reward option changes are not allowed for global projects on Wadiz.To change your reward option, you must cancel your existing reservation and place a new order.   How to Change My Reward Option on wadiz? If you wish to modify your option, please cancel your reservation and pledge again with your preferred option! Cancel Your Existing Reservation: Log in to My wadiz and go to your Funding list. Select the Project: Choos...

A. ✅ change shipping address wadiz Can I change my shipping address on wadiz? You can change your shipping address only before the project ends.After the project is completed, address changes are no longer possible. Please make sure to double-check your shipping details before the deadline.     What if I need to change my address after the project ends? If you realize your shipping address was incorrect after the project has ended,quickly contact the maker via email to check if the shipping addr...

A. ✅ Checking the Estimated Shipping Date on wadiz Unlike ready-made products, wadiz crowdfunding rewards are shipped after production.The Estimated Shipping Date is listed on the project page, so please check there for accurate details.     ✅ How to Check the Shipping Schedule on wadiz Log in to [My wadiz] Go to [Funding History] Select the Project Name you funded Check the Estimated Shipping Start Date on the project page     📢 What If My Reward Hasn’t Shipped Yet? If the estimated...

A. ✅ Wadiz Wa-Shipping product combined shipping If you order products from different Wa-Shipping projects, combined shipping is not possible. All Wa-Shipping products are managed by Wadiz, but each project is operated individually, so they are processed as separate orders. Therefore, Wa-Shipping products ordered from different projects are not bundled and shipped together, but are shipped individually for each project.  Even if you order multiple times from the same project, combined sh...

A. A personal customs clearance code is a mandatory 13-digit unique code required when clearing overseas direct purchase products through customs. You can easily obtain it for free from the Korea Customs Service personal customs clearance code system, and once issued, it can be used continuously. ✅ Wadiz Personal Customs Clearance Code Issuance Method Required when participating in overseas direct purchase project! Please issue it in advance for customs clearance. Korea Customs Service Pers...

A. ✅ How to Resolve Missing or Incorrect Rewards in wadiz If you receive a reward, but some components are missing or the wrong item was delivered, you can request a refund or exchange within 7 days of delivery through [My wadiz]. When making a request, please provide supporting evidence, and the Maker will review the issue and assist with the exchange or sending the missing components. Missing and Incorrect Delivery Resolution Process You must request the exchange within 7 days of delivery th...

A. ✅ How to Request Warranty Service (A/S) for Defective Rewards If you find a defect while using the reward, you can contact the maker by checking the maker's email information on the project's detailed page.   After reaching out via email, if the response is delayed, you can submit your inquiry through wadiz Help Center. We will check your request and provide a prompt response. Please note that if the defect is caused by the supporter, the A/S service fees and shipping costs may be borne by th...

A. ✅ wadiz Reward Exchange for Defects If you receive a reward and find any initial defects or damage, you can request a refund or exchange within 7 days of delivery through [My wadiz]. Please attach relevant evidence when applying for the exchange, so the maker can review and assist with the exchange process.   If 7 days have passed since delivery or if you need to communicate with the maker, you can find the maker's email address on the project page and contact them directly via email. If comm...

A. ✅ Wadiz WaDelivery Product Exchange If a defect is found within 7 days of delivery completion, please apply for an exchange through [MyWadiz]. WaDelivery products are products that Wadiz directly sells, which are rewards recognized in the funding. If a breakdown occurs during use, Wadiz can directly help you.However, exchanges may be restricted according to the exchange and refund policy. If you want an exchange or AS, please apply for an exchange in [My Purchase] within 7 days after the prod...

A. ✅ Wadiz WaDelivery product partial exchange If you want to partially exchange a WaDelivery product, please submit an exchange request. After checking your application details, we can check if the product is eligible for partial exchange and provide guidance. Some products may not be eligible for partial exchange, in which case they may be processed as a full exchange.    

A. ✅ How to Handle Reward Exchange Issues on wadiz If you have returned a reward but did not receive the exchange item, please check the Maker’s email address on the project’s detail page and reach out to them via email. You can also find the Maker's contact information under the [Reward Information] section at the top of the project detail page.   👉 How to Contact the Maker Go to the project detail page. Click on the email address under the Maker's name on the right side.   👉How to Find the M...

A. ✅ Payment Cancellation Policy on wadiz 📌 When Can I Cancel My Payment on wadiz? You can cancel your payment for a funding on wadiz before the maker has shipped the reward. You can directly cancel your payment through [My Wadiz] Refunds due to a change of mind are not possible once the maker has shipped the reward.     📌 How to Cancel Payment on wadiz? Follow these steps to cancel your payment: Log in to [My wadiz] Go to [Funding History] Click on the Project Name Select [Cancel Payment]   📌...

A. ✅ wadiz Funding Refund Information In what cases can I apply for a refund on wadiz? You can apply for a refund in the following cases:   Defective reward: If the reward provided has a defect or is damaged upon delivery, a refund request can be made. Non-delivery or delayed delivery: If the reward is not delivered within the promised timeframe or is not delivered at all, a refund request is eligible. False information: If the information presented in the project story is misleading, incor...

A. ✅ Wadiz Refund Application Process 📌 What is the Wadiz refund application process? To request a refund on Wadiz, you must follow these steps: Log in to [My Wadiz] Go to [Funding History] Select the Project Name Choose Request Refund and select the refund reason Upload supporting documents if required Refund requests can only be made within 7 days of receiving the reward. Make sure to check the refund policy for each project to ensure you meet the eligibility requirements.     📌 Can I reques...

A. ✅ wadiz Refund Application Period What happens if I miss the refund application period on wadiz? Once the refund application period has elapsed, you cannot apply directly through My wadiz. Refund requests must be made within 7 days from the reward delivery date.     ✅ Missed the Refund Deadline?  If you have missed the refund application period due to unavoidable circumstances, please submit an inquiry to the Help Center. Be sure to attach detailed reasons and any supporting materials that c...

A. ✅ wadiz Coupon and Point Refund Can I cancel my payment if I paid with points or coupons on wadiz? Yes, when you request a refund for a product, coupons and points used for the payment will also be refunded. However, if your coupons or points have expired, they will not be reissued and will be automatically voided. Exceptions for Defective Rewards on wadiz If a refund is issued due to a defective reward, coupons and points may be reissued as an exception.     ✅Checking Coupon and Point Vali...

A. After reviewing the reason for the refund rejection, if you determine that further communication is necessary, please contact the maker directly via the email provided on the project details page.   ✅ wadiz Refund Request Rejection Refunds for funding are processed according to the refund criteria specified on the project page. If the reason for your refund does not meet the criteria, the maker may reject your request. For global projects, please note that refunds due to change of mind are no...

A. ✅ Wadiz Supporters ClubWadiz Supporters Club is a membership service that provides supporters with "special benefits" unique to Wadiz.  If you are a supporter who is new to the supporters club, you can use various benefits of membership for free for three months. The Wadiz Supporters Club is available in two types: basic membership and all-in-one membership.  Sortation Basic  All-in-one  monthly fee 2,900 won 4,900 won range of benefits  Funding Free order Funding Free order Store  ...

A. ✅ Wadiz Membership Payment Free Trial Period : The first 3 months are provided as a free trial when you sign up for the Supporter Club. Recurring Payment: The first recurring payment is made automatically when the free trial period expires. After the first payment date, regular payments are automatically processed every month based on the day after the payment date. After the free trial period ends, automatic payment will be processed with the registered card, and you will receive a prio...

A. ✅ Wadiz Supporter Club shipping discount If the reward amount is KRW 20,000 or more, a shipping discount of KRW 3,000 is automatically applied. If the shipping fee is less than KRW 3,000, it will be processed as KRW 0. For funding and pre-order, please note that the shipping discount is applied only once even if you participate in the same project multiple times. 👉Go to Supporter Club

A. ✅ Wadiz Supporter Club Refund If you haven't used the benefits, you can get a 100% refund if you cancel within 7 days of payment, and a 90% refund if you cancel after 7 days. If you have used the benefits, it is difficult to process the cancellation for that month. If you apply for cancellation during the free trial, you can use it for free for the remaining period, and you will not be charged for the next cycle. For members who are using a monthly membership service, the refund policy is as ...

A. ✅ Wadiz Membership Card Change  If you modify your Wadiz Express Pay information, your Supporter Club payment card information will also be automatically changed.   The changed information is not automatically applied to projects you have already participated in. You must directly modify the payment information in the participation history of that project.    👉 How to change Express Pay informationLog in → My Wadiz → Express Pay Information Settings → Change Express Pay Information → Register...

A. ✅ Wadiz coupon return  If the usage period of the Supporter Club coupon remains, the coupon will be returned upon payment cancellation or refund. If the coupon's expiration date has passed, it will automatically expire.   If a refund is processed due to reward defects or shipping delays, please contact us at any time by registering an inquiry with the Wadiz Help Center, and we will reissue the coupon after verifying the refund details.    👉 Wadiz Help Center Inquiry Registration       

A. ✅ What is wadiz? wadiz is South Korea’s leading reward-based crowdfunding platform. It connects makers and supporters by allowing users to fund creative projects in exchange for rewards.Supporters receive products or services once the funding goal is met. wadiz offers projects across diverse categories including tech, fashion, food, beauty, publishing, and digital services.It’s a space where innovative ideas launch and early supporters experience new trends first.     ✅ Key Services of wadiz ...

A. ✅ wadiz Supporter What is a wadiz supporter?A wadiz supporter is an individual who participates in crowdfunding projects on wadiz or shares them to help makers bring their creative ideas to life. Supporters help fund projects they are passionate about and receive rewards such as products, services, or exclusive experiences. What do crowdfunders (wadiz supporters) get in return?wadiz supporters receive rewards such as products, services, or early access to unique products in exchange for th...

A. ✅ What Is the Difference Between Wadiz Super Early Bird and Early Bird? Super Early Bird is a limited-time, first-come, first-served reward that offers more benefits than the Early Bird reward.     ✅ What Are Super Early Bird & Early Bird Rewards on wadiz? wadiz offers special benefits to supporters who participate early in a funding campaign through Super Early Bird and Early Bird rewards. Super Early Bird: Provides the best discount or additional rewards for the first supporters. Early Bir...

A. ✅ What is wadiz Pre-Order? wadiz Pre-Order is a project that offers exclusive benefits specifically for wadiz supporters.   ✔ While traditional crowdfunding focuses on launching new products and raising production funds, ✔ Pre-Order allows Makers to offer existing products, services, or content with special benefits exclusively for wadiz supporters.   In short, Pre-Order provides existing products with exclusive discounts, additional rewards, and limited editions.     ✅ Why Did wadiz Introduc...

A. ✅ What is Wadiz 'Wa Delivery'? Wadiz 'Wa Delivery' is a service where Wadiz directly purchases, sells, and delivers popular products from funding, pre-order, and store that have been recognized by supporters.     ✅ Features of Wadiz 'Wa Delivery' Fast Delivery While general crowdfunding products start production after the project ends, Wa Delivery products are shipped immediately! If you order before 4 PM on weekdays, it can be shipped the same day, so you can receive it quickly. Direc...

A. ✅ What is the wadiz Community Policy? The wadiz Community Policy applies to all projects and posts created on the wadiz platform.Even after a project has ended, this policy continues to apply to all related content such as updates, comments, and community posts.     ✅ When does the wadiz Community Policy apply? The policy applies to all content published on the wadiz platform, including: Projects Posts Comments Updates It remains in effect even after the project is completed, as long as rel...

A. ✅ How to Check Your wadiz Participation History After logging into wadiz, click on the 'My wadiz' tab, then click on the 'Funding +' tab to view your participation history.   If your participation history is not visible, please check if the account you used to join the project matches the currently logged-in account. If you are logged into a different account, your participation records will not be displayed.

A. ✅ wadiz Following Service The wadiz Following Service allows supporters to follow specific Makers and receive real-time updates on their activities and projects. The people or Makers you follow can be found in the Following tab of My wadiz.   FollowThis feature allows you to follow a specific Maker, so you can receive updates about their projects and activities. When you follow a Maker, you will be notified of their new projects and activities. If the Maker has their updates set to public, y...

A. ✅ Unfollowing a Maker on wadiz To unfollow a maker, log in to wadiz and go to your My wadiz page. From there, click on the "Following" tab to easily unfollow the maker.   When you unfollow a maker, you will no longer receive updates about their projects and benefits. If you want to keep following the maker but stop receiving project updates, you can simply turn off notifications for their updates.   How to Turn Off Notifications:Click the bell icon to disable notifications. This way, you can ...

A. ✅ How to View Your Wishlist on wadiz To check your wadiz wishlist, open the wadiz app and tap the heart 🤍 icon at the bottom, or click the heart 🤍 icon at the top of the page on your PC. Your wishlist includes the projects you've saved, projects you've signed up for notifications, and the makers you've followed.

A. ✅ wadiz Login Issues: How to Resolve Login Problems on the wadiz App This title incorporates key keywords such as "wadiz login issues", "wadiz app login error", and "login problem resolution", making it more likely to be shown as a snippet in Google search results related to login issues.     wadiz Login Issues: What to Do When You Can't Log In Possible Causes: Login issues on the wadiz app may occur if the account you are using does not match the one you registered with. This can happen if ...

A. ✅ wadiz "Keep Me Logged In" Feature The "Keep Me Logged In" feature on wadiz allows you to stay logged in on PC or mobile web for 30 days without needing to log in each time. This makes using wadiz services more convenient by saving you from repeatedly entering your login credentials.     ✅ How to Use the "Keep Me Logged In" Feature On the login screen, check the "Keep Me Logged In" checkbox. Log in using your email account or easy login method. After logging in, your login session will rema...

A. ✅ Wadiz Store Gift Delivery When the gift recipient enters the shipping information and recipient information to accept the gift, in the case of Wa Delivery, orders placed by 4 PM on the same day will be shipped on the same day. The delivery schedule for other store products can be found on the project details page. The delivery schedule of the product may vary depending on the gift recipient's gift acceptance date and delivery location. The shipping status of the product can be checked on th...

A. ✅ Wadiz Gifting Shipping Address Entry  If you do not enter the shipping address within 7 days of receiving the gift, the order will be automatically canceled and an order cancellation notification will be sent to the sender. Therefore, you must enter the shipping information within 7 days of receiving the gift card.   

A. ✅ Wadiz gifting discount coupon Gifting is the same as purchasing products from the store, so if there are coupons available for purchasing store products, you can use them. 👉 Check my coupons

A.   ✅ Wadiz Gift Refund/Exchange The person who sent the gift (sender) can apply in MyWadiz within 7 days of delivery completion. After logging in to Wadiz, go to MyWadiz > Store > My Purchases, click the project name, and click the [Request Return] or [Request Exchange] button to apply. However, this button is only visible after delivery is complete.The person who received the gift (recipient) cannot check the gifted product in MyWadiz. If 7 days have passed since delivery completion, please s...

A. ✅ Wadiz Gift Option Change  You can change the options of the product directly from the gift card until you accept the gift. You cannot change the product itself, and changes are only possible before accepting the gift for options that are in stock. You cannot change the options after entering the shipping information and clicking [Receive Gift].  Option change: Can be changed until the gift is accepted  Shipping address change: Can be changed until the status is ‘Preparing product’   ...

A. ✅ Wadiz Gift Cancellation You can cancel your order until the recipient clicks 'Receive Gift'.Go to My Wadiz > Store > My Purchases, click the project name, and then click the Cancel Order button to cancel. Please note that if the recipient does not enter the shipping address within 7 days, the order will be automatically canceled.

A. ✅ What is Parallel Import?Parallel import refers to importing genuine products that have been officially manufactured and sold overseas without going through the domestic official importer (distributor).Example: If you purchase genuine apparel from an overseas brand store and import it into Korea, as long as the authenticity and customs clearance are properly secured, you can proceed with the project as a parallel import. ✅ When a Parallel Import Project is Allowed The product must be an offi...

A. 기본 배송비에 모든 정기 배송비를 포함하거나, 정기배송비를 별도의 리워드로 생성하거나, '후원금 더하기' 방법으로 설정할 수 있어요. 정기 구독 서비스를 제공할 때 배송비를 청구하는 방법은 다음과 같아요. 기본 배송비에 정기 배송비를 모두 포함해 주세요.예를 들어, 4개월 동안 매달 배송이 필요하고 1회 배송비가 2,500원인 경우, 10,000원 (2,500원X4개월)을 리워드의 기본 배송비로 설계해 주세요.  정기배송비를 하나의 리워드로 별도로 생성해 주세요. 예를 들어 4개월 정기 배송이 필요하며 1회 배송비가 2,500원인 경우, 10,000원 (2,500원X4개월)을 하나의 리워드로 설계해 주세요. 이때, 어떤 리워드를 선택하든 해당 정기배송비 리워드는 반드시 함께선택해야 함을 스토리 내용에 안내해 주세요. '후원금 더하기' 기능을 활용해 주세요.서포터가 직접 추가 배송비를 입력하는 방법으로, 스토리 내용에 정확한 정기배송비 정보를 안내해야 해요.예를 들어 4개월 정기...

A. At least one benefit must be provided among domestic exclusive, special configuration, and limited edition.      Domestic Exclusive This refers to benefits that are provided only on Wadiz during the project period. During the project period, the maker must have exclusive distribution rights for the corresponding reward, and cannot distribute it through any other channel other than Wadiz. Even if an overseas product is being officially introduced in Korea for the first time, it can be c...

A. You can cancel a project. However, a penalty may be applied according to the terms and conditions. ✅ Requesting Project Cancellation If you wish to cancel a project after it has been made public, you must submit a request to the Wadiz Help Center.  If you cancel a project that is scheduled to open or has already started funding, a penalty may be applied according to internal regulations. If you must cancel a project, please provide the project number, maker name, and detailed reason for cance...

A. 리워드를 소개하는 QR코드를 스토리에 첨부할 수 있습니다. 리워드를 소개하기 위해 메이커님께서 별도로 제작하신 QR코드는 프로젝트 스토리에 첨부하실 수 있습니다.다만, 심사 과정에서 심사 담당자가 QR코드의 내용을 검토하고, 리워드나 프로젝트와 관련이 없는 내용인 경우 첨부가 어려울 수 있는 점 참고부탁드립니다. ※ 해당 안내 내용은 한국 메이커와 해외 메이커 모두 동일하게 적용됩니다. 

A. 프로젝트의 검색률을 높이기 위해서 간결하면서도 프로젝트와 연관성이 높은 태그를 입력해 주세요.태그는 최대 10개까지 입력할 수 있으니, 프로젝트가 노출될 기회를 최대한 확보하려면 모든 태그를 채워주세요. 프로젝트 제목에 포함되지 않은 단어라도 태그로 등록하면 서포터의 검색 결과에 프로젝트가 노출될 수 있어요. 검색 포털 사이트에서도 검색용 태그나 제목에 포함된 단어 + '펀딩'을 더해 검색하면, 진행 중인 펀딩 목록이 상단에 노출될 수 있어요. 태그를 입력할 때는 리워드의 특징, 연상되는 단어, 주요 타깃을 고려하는 것이 좋습니다. 단, 타인의 상표권을 침해할 우려가 있는 상표를 무단으로 사용하면 삭제될 수 있으니 주의해 주세요. 또한, 자음이나 모음만으로 구성된 태그 및 특수 문자는 입력할 수 없어요.

A. The maker is responsible for loss, delay, or damage that occurs during the shipping process, and the supporter is responsible for import and customs clearance issues that occur in the supporter's country/region.   Overseas shipping may be subject to unexpected situations depending on the systems and regulations of each country/region, so please be aware of the legal responsibilities of each stage and make sufficient preparations in advance.     ✅ The maker is responsible for problems t...

A. On the Wadiz Global service home screen (project list screen), all projects are displayed together regardless of 'whether overseas shipping is available'. In other words, the project list may show projects that cannot be shipped to overseas supporter's IP country/region, and whether it is actually possible to participate in the project depends on the country/region setting for shipping within the project Details page.     ✅ Key Information  All projects are displayed on the global service h...

A. ✅ What is the Wadiz Global Project?The Wadiz Global Project is a service that helps domestic makers connect directly with overseas supporters.Essential features such as story translation, overseas delivery, CS, global advertising, and payment are provided to expand domestic products and brands to the global market.Global projects are registered in the same way as existing domestic projects, and can be easily started by simply entering English information and setting the country of delivery.  ...

A. ✅ What is an HS Code?HS Code is an international common item classification code for classifying products. Simply put, it is a code that expresses 'This is what it is' in numbers. For example, a toothbrush is classified as HS code 9603.21, and a T-shirt is classified as 6109.10. This number is used by customs to identify products.  ✅ When is the HS code used?HS codes are mainly used in the following situations.   When filling out an export declaration Product classification for calculating ta...

A. ✅ What is Wadiz Global Delivery Service? Wadiz offers a "Global Delivery Agency Service" to ensure that the maker's rewards are communicated seamlessly to supporters around the world. Currently, the countries available for service are the United States, Japan, Taiwan, Australia, and Singapore.Wadiz takes care of complex overseas delivery procedures, customs clearance issues, and communication with logistics companies so that makers can focus on product manufacturing. This allows supporters to...

A. You can ship some processed food Rewards overseas through global projects. However, the export of raw and fresh foods (e.g., meat, dairy products, frozen/refrigerated foods, etc.) is mostly restricted, and only finished processed foods that can be stored at room temperature (e.g., canned goods, retort foods, snacks, etc.) can be exported to some countries.  Q. What foods can be exported?Foods that can be shipped overseas are limited to processed foods that can be stored at room temperature.Th...

A. ✅ What is the adult authentication setting function, and when do you use it?  The adult authentication setting is a feature that restricts supporters under the age of 19 from participating in funding.   Even if adult authentication is set up, there are only restrictions on participation, and representative images and stories are equally exposed to all users, so the overall contents of the project should be organized to meet all age standards.  Even if adult certification is established, proje...

A. Note: This guidance applies equally to all Makers. To protect your e-book work, please review the information below.For refunds, any retrieval of rewards must be handled directly by the Maker, so be sure to understand file permission settings and management in advance.  ✅ E-book Copyright Protection Guide When authoring an e-book Insert a notice stating that the work may not be copied/distributed or secondarily processed without permission. Add a watermark to deter illegal copying or unautho...

A. 1. Why should I include the available period?  According to Wadiz's Shipping Policy 3.2 Completion of Shipping, digital rewards or rewards that combine digital and physical items are considered to have completed reward shipping at the time the service is actually provided to the supporter or when the usage period expires. Specifying the available period can minimize supporter confusion in the event of a refund or dispute. Please specify a clear usage period so that supporters can accurately u...

A. ✅ Why do you need a super file?  Unlike physical rewards, intangible rewards (e-books, videos, sound sources, app services, periodicals, etc.) make it difficult to verify that real offerings exist. In order to protect supporters and prevent disputes, Wadiz will in principle submit a draft file equivalent to the final reward at the project review stage.  ✅ When to submit  You need to submit it in advance so that you can check it at the project review stage. However, if it is impossible to subm...

A.  ✅ What is a joint guarantee? It is a promise that the representative of the corporate business will bear the responsibility of the project together for the protection of supporters and trust relationship following the advance payment of settlement payments.  ✅ When a joint guarantee is required  Type of business operator a corporate business operator joint corporation business operator Project Type a funding project Free Order Domestic Exclusive Project   ✅ Reasons for corporate busi...

A.     ✅ Wadiz Maker Profile Picture To increase the credibility of the Project, the Maker Profile picture is a required item and is included in the Project Compliance Review items. The Maker Profile picture must be a real photo of the Maker that can give Supporters confidence.  Processed images that are not real photos, such as caricatures, emojis, characters, and AI-generated images, cannot be used.    Acceptable images Please use a real photo where the person or body part is visible in a ...

A. You can check whether the ad creative of the Targeted Ads is appealing enough to the supporter with CTR (Click through rate).   ✅ Wadiz Targeted Ads Ad creative Response CTR(Click Through Rate) is an indicator that shows how many times an ad was clicked out of the number of times it was exposed, and it means click-through rate.   For example, if an ad is exposed 10,000 times and clicked 300 times, the CTR is 3%. (Number of clicks/Number of impressions*100) In order to properly respond to ads ...

A. 'Targeted Ads' refer to ads that are exposed on Facebook or Instagram through the official Wadiz profile. By running Targeted Ads, you can increase Project performance in a short amount of time through high-value user targeting using Wadiz pixels and machine learning-based optimization.   If you're new to Targeted Ads, check out the YouTube video below. Understand the concept of Wadiz Targeted Ads and follow the guide to run successful ads. 😄   ✅ How to Master Wadiz Targeted Ads in 10 Minutes...

A. ✅ Wadiz Pre registration service   'Wadiz Pre registration service' refers to a service that provides supporters with event applications and promotions, new product launch promotions, and service pre-orders. When 'Wadiz Pre registration service' is in progress, you can recruit subscribers through launching soon, but actual funding will not proceed. If you want to conduct marketing activities tailored to supporters who want to experience new products and services first, try using 'Wadiz Pre re...

A. Post-payment' is a payment method in which advertising is carried out first before paying for advertising, and advertising costs are deducted from the settlement after the project is completed. ✅ Key features of Wadiz post-payment  Settlement deduction method After using the advertising fee within the post-payment limit granted to the maker, the amount will be deducted from the settlement. Ensuring operational funding flexibility It has the advantage of reducing the funding burden for adve...

A. ✅ wadiz Advertising ProductsThrough wadiz’s paid advertising products, makers can effectively increase both project visibility and success rates.Each product can be selected according to your project type and campaign goals.The main types of advertising are divided into three categories: Display Ads: Ads displayed to real-time service users on the wadiz platformPush Ads: Ads delivered to highly engaged users who subscribe to wadiz channelsTarget Ads: Ads that allow direct or indirect targetin...

A. ✅ Target Ad Budget Calculator If you enter the target number of Save notification subscribers and the average Reward amount (average transaction value), you can check the required ad budget and expected ad return on ad spend based on Wadiz's average ad data. It may differ from the actual results depending on the unique characteristics of the Project or the machine learning impact due to modifications to the ad Campaign, so ad performance is not guaranteed. You can check the 'Target Ad Budget ...

A. Wadiz's official partner provides a variety of services needed to proceed with the Wadiz project, including story (detailed page) production, advertising (advertising material production, advertising consulting, advertising setting, efficiency management, and branding (logo production, package design).  ✅ Wadiz Partner ServicesRegardless of the Wadiz pricing plan, the service is available to all manufacturers as needed.A Wadiz representative will recommend and match the best partner consideri...

A. ✅Wadiz Partner Service AgreementUpon application, check the terms and conditions of the service and agree, and proceed with the payment after the meeting with the partner.   contract methodWithout a separate contract procedure, the contract is carried out by the maker agreeing to the terms and conditions of service use when applying for the service.   payment method  After the meeting with our partner, we will send you a payment link through email.  Partner service starts work after payment...

A. ✅ Matching Wadiz Partners Wadiz Partner Services is Based on the information entered by the maker, which partners are best suited to the project Direct review and matching by WadizIt operates in a way that it does. We will comprehensively review the information you entered during the partner service application process to match the partner that best fits the nature and purpose of the project.  Category Brief description of upcoming products or rewards Desired service type (Story / Marketing /...

A. A marketing agency service is a service in which a professional agency (official partner) comprehensively supports everything from creating and registering ad creatives necessary for advertising and promotion to boost a Wadiz Project, to ad operation and management.     ✅ Wadiz [Marketing/Advertising] Partner Service Products Wadiz offers two marketing/advertising service products. Ad creative production service : Average KRW 400,000~  Copywriting, ad creative planning and production (Basi...

A. What is the Story creation agency service? This is a service where official partners create detailed pages for **projects** using text, audio, video, images, etc. to conduct **funding** or sales on the **Wadiz** website.   ✅ **Wadiz** Story Creation Agency Service **Wadiz** Partner Service is a service that professionally creates **Story** to attractively highlight the **Maker**'s products and services by **Wadiz**'s certified official partners.     ✅ **Wadiz** [**Story**] Partner Service Pro...

A. Through Wadiz Partner Services We're just making commercial materials, a service that also acts as an agent for advertising operationsis available by selecting . Depending on the situation and purpose of the project, you can choose the range of services you need.   ✅ Wadiz Material Manufacturing ServiceIt is a service that supports only material production and setting (registration) for advertisement execution.Advertising operation is conducted directly and is suitable for cases where only pr...

A. ✅ Wadiz Expert Subscription Exclusive Collection This is a Featured Collection marketing provided when using the Expert Subscription.   If you select the Expert Subscription and proceed with a Project, we provide Featured Collection benefits by exposing the Project in Wadiz's 'Eye-Catching Special Featured Collection' so that it can be promoted to more supporters. The 'Eye-Catching Special Featured Collection' is constantly exposed on the Wadiz home main page, and the contents of the Featured...

A. ✅ Wadiz SchoolWadiz School has helped manufacturers prepare and operate projects successfully An online learning platform that supports the entire process of funding and preorder in the form of educationIt is.Wadiz School provides a variety of educational content that can be applied directly to practice, from preparation before the project opening to marketing, reward design, examination, and settlement.  🎓 Key features of Wadiz School  Practice-oriented educational contentA step-by-step guid...

A. ✅ How to participate in the Wadiz Special ExhibitionIf you want to participate in a special exhibition, you want to participate Click the Join button on the details page of the exhibitionPlease do it for me.The conditions and benefits of participation may differ for each exhibition, so please check the details before applying.  ① Apply to participate in the exhibitionOn the details page of the exhibition, click the Join button and submit the application.The qualifications for participation, p...

A. ✅ Wadiz Project Director After confirming the content you submitted for the Project, once the Project Director (PD) is assigned, we will contact you separately at the Maker's contact number. If you have not been contacted by the assigned PD, it means that a manager has not yet been assigned, so please wait a little longer until a manager is assigned. 🙂

A. ✅ Cost of special exhibition by Wadiz Experience Group For makers who use Pro and Expert pricing plan, the experience team's special exhibition service is provided free of charge.If you use the Basic pricing plan, you cannot use the experience group service. 👉 Recruitment of Wadiz Experience Group

A. ✅ Wadiz Featured Collection Duplicate Participation It is difficult to participate in multiple Featured Collection with one project. However, exceptions may be made for simultaneous participation if the Featured Collection conditions are met and an additional advertising package product is purchased.

A. ✅ Wadiz Personal Customs Clearance Code Confirmation Once the project is Ended and the final Payment is complete, you can check the Supporter information in the [Shipping & Refund] of Maker Studio. Here's how to check the Supporter's personal customs clearance code and the recipient's mobile phone number. Please access Maker Studio. Click the [Shipping·Refund] tab in Project management, and click [Download Unshipped Information] at the bottom right. You can check the Supporter's personal ...

A. If you provide the supporter information by registering an inquiry with the Help Center, Wadiz can contact the supporter to inform them that the payment will be canceled.   ✅ Wadiz Remote Island/Mountain Area Shipping Fee Refund If only the 'Remote Island/Mountain Area Shipping Fee' reward is paid without selecting the main reward, the payment needs to be canceled. Since makers cannot directly cancel the payment, you can provide the supporter's nickname, payment number, and shipping number by...

A. ✅ Wadiz Courier Company Confirmation You can only select domestic courier companies registered with Smart Courier. Wadiz checks the courier status through Smart Courier. If you need to use a courier company that is not registered with Smart Courier, [Direct Delivery] is required. If you process direct delivery, please note that delivery completion will be processed 7 days after the registration date. Please note that settlement may be delayed as delivery completion processing may be delayed c...

A. ✅ Wadiz Launching soon Subscribe to Notification Applicant Information Confirmation You can partially check the personal information of the notification applicant while the launching soon is in progress. If the launching soon is in progress, you can check some of the notification applicant's information. You can check the Subscribe Insights in Maker Studio → Pre-Launch Insights menu. The information that can be checked is as follows. Nickname (partially masked) Mobile phone number: Last 4 Di...

A. ✅ Wadiz Safe Number Release Once the safe number is released, you can no longer check the supporter's contact information. The supporter's actual contact information is exposed with some masking. This is a measure to protect the supporter's personal information. To minimize inconvenience for the maker, the validity period of the safe number is set to a maximum of 60 days from the creation date.Therefore, if you need to contact the supporter, it is recommended to complete all contacts within t...

A. ✅ Wadiz Safe Number Expiration Date Safe numbers are valid for up to 60 days after initial creation, and can be regenerated if the expiration date is within 15 days.If the safe number creation is missing, or if the expiration date is less than 15 days, you can access the Maker Studio and regenerate it by clicking the [Regenerate Safe Number] button in the Shipping & Refund tab.       Project Type Content  Funding/Pre-order Store Safe Number Creation Time The day after the final paymen...

A. ✅ Refund Handling for wadiz MakersPlease process “Approve” or “Reject” within 7 business days of the refund request in the [Shipping & Refund Management] section of Maker Studio.If you do not process the request within 7 business days, the refund will be automatically approved, so please make sure to respond promptly. ✅ On-Hold OptionFrom the 5th business day, the “On Hold” button will appear.If you cannot reach the supporter or need more time, you may extend the refund processing period by u...

A. ✅ Wadiz Simple Change of Mind Refund LimitedDepending on the reward characteristics or refund policy, simple change of mind refunds may be restricted, especially for overseas shipments (shipping outside of Korea), simple change of mind refunds will not be possible after delivery has started.    Non-refundable in common (all project types common) Refunds are not possible if the supporter simply changes his or her mind. The common reason for non-refund is the standard according to the law, and ...

A. Once returned, the refund request cannot be re-approved by the maker studio. If a maker rejects a supporter's request for a refund once, the maker studio does not support the ability to re-approve or return the request.If you still need to process your refund, please request it through our help center contact registration.After the person in charge checks the contents, we will inform you whether to proceed with the refund or not. 📌 Precautions for refund processing  In principle, the refund s...

A.   We would like to inform you that the 'Fast Final Payout using Guarantee Insurance' service will be temporarily suspended from November 7, 2024 due to circumstances of the guarantee insurance company.We will notify you of whether and when the service will be resumed through a separate announcement.Please note that increasing the advertising Postpaid payment limit using guarantee insurance can still be done regardless of this service.     ✅ Eligible for Fast Final Payout   For funding or pre-...

A. ※ This guidance only applies to Korean makers (if you have a registered business registration in your Maker account in Korea).※ In accordance with the requirements for registration of mail order business and domestic settlement, the global maker (if the business registration registered in the maker's account is located outside of Korea) Seonjeongsan service is not available, and 100% post-settlement policy is applied to all projects.  ✅ What is Wadiz's selected mountain service? It is a servi...

A. ✅ Wadiz Pledge Commission Fee Since pledges generated through Wadiz are also funds raised from supporters, a commission fee is charged.

A. ✅ Wadiz Tax Invoice Information Change It is difficult to change tax invoice information, including the tax invoice issue date. Wadiz issues tax invoices in accordance with Korean tax law, and once a tax invoice is electronically transmitted to the National Tax Service, all information, including the issue date, is fixed. Therefore, it is difficult to change it arbitrarily.   👉 When is the Wadiz tax invoice issued?

A. ✅ Wadiz Installment Settlement Sales Reporting Please report sales based on the 'final payment completion amount' at the 'refund completion time'. Sales reporting can be done at once for the 'final payment completion amount'. The final settlement amount, excluding the amount already paid as Early Payout, is held by Wadiz in the form of a 'deposit' to protect the rights of the supporter. Although this amount has not yet been paid to the maker, the ownership belongs to the maker. Therefore, sal...

A. The amount of coupons and points used is included in the sales declaration.   ✅ Wadiz Point and Coupon Sales Report Wadiz is submitting the maker's revenue to Hometax on a quarterly basis. If you are working on multiple projects, you can check the monthly total amount in Hometax's sales agency data and report it based on that amount.   ✅ How to check Wadiz sales agency data  Path: [Hometax] → [Electronic (tax) invoice, cash receipt, credit card] → [Credit card] → [Credit card/sales (payme...

A. ✅ How to Request Warehousing for Wa Delivery Products You can register a warehousing request in the Store Maker Studio [Warehousing Management].   1. First, click [Warehousing Management] in the Store Maker Studio, and then click [Register Warehousing Request].     2. Select the product to be warehoused and click the [Enter Warehousing Product Information] button.     3. Please enter the information of the warehoused product.If the barcode is already attached, there is no attach...

A. ✅ How to apply for Wadiz shipping service First, create a Store Project, and then apply in [Project Management] of the Store Maker Studio. 1. Click [Learn about Store Entry] at the top of the Funding/pre-order Maker Studio to create a Store Project. 2. In the [Project Management] menu of the Store Maker Studio, enter basic information, product design, representative and settlement information, and then click the [Save] button. Check [Apply for Wa-Shipping Service], and then click t...

A. ✅ Advantages of Wadiz Shipping Service Your project can be exposed and sales can be increased through same-day shipping service and various marketing efforts. You can promote your project in a dedicated collection without incurring separate marketing costs, and your project will be exposed through the main home of the Wadiz app/web, store home rolling banners, and Wadiz Shipping dedicated collections. In addition, you can receive collection-specific coupons issued at Wadiz's expense and prior...

A. If you have opened a Store Project, check the 'Wa Delivery Service Introduction' and apply.   ✅ Wa Delivery Service Introduction '와배송' is a service where Wadiz handles everything from order management to shipping, marketing, and customer support (CS) on behalf of the makers. Take a closer look at the Wa Delivery Service Introduction below and apply for the Wa Delivery Service.   👉 와배송 Service Introduction   

A. Please submit your inquiry through the Wadiz Help Center inquiry registration, and we can assist you with modifying the settlement information after verifying the project information.   ✅ Wadiz Store Settlement Account Change To change the Store project settlement account, please submit an inquiry through Help Center inquiry registration with the information below, and we will review and respond. The revised information can then be found in the Store Maker Studio under [Representative/Settlem...

A. If there are any differences from the previous funding or pre-order project, please write the details.   ✅ Wadiz Store Project Change Details Changes are displayed at the top of the detail page. Please write down the changes only if there are some reward improvements or small changes in the composition. If the reward is completely different from the reward of the previous project, it cannot be sold in the store. You can write up to 10 changes, and the title can be up to 20 characters and the...

A. The 1:1 inquiry messages left by supporters are not real-time chats, but messages that the maker must directly check and answer.If you do not check and respond to messages quickly, supporter dissatisfaction may lead to negative results in the maker's credibility index.Therefore, you should frequently check supporter messages while the project is in progress, after reward shipping is processed, and even during the supporter's refund period. ✅ 1:1 inquiries often occur even after payment, such ...

A. ✅ Maker newsletter subscription Click [Subscribe to Newsletter] at the bottom of the Maker Center home page. If you subscribe to the newsletter, you can receive various latest information that can be helpful to makers by email at 8 am every other Thursday.

A. ✅ Maker Profile Admin It refers to a member who can manage the Maker Profile, and the SUPER MAKER admin can add general admins. The first person to register the Maker Profile is automatically designated as the SUPER MAKER admin.After logging in to Wadiz, go to My Wadiz > Maker tab > Click the Maker Name on the left to access the Maker Profile Studio. You can register or delete admins in [Team Member Permission Management] at the bottom left.The Maker Profile admin is granted permission to wri...

A. ✅ Wadiz Follower Notification Target The notification target varies depending on the category of the Maker's News. Therefore, please select the category that suits the purpose of the notification and write the news. Maker News Category Followers who have agreed to event benefit push notifications Followers who have agreed to receive Maker News  Notice/ FAQ O O Event /New Product Launch Behind the Scenes/ Other X O

A. ✅ How to send Maker Follower Notifications If you have 50 or more followers, you can send app push notifications once a month from the Maker Page Studio. Here's how to send notifications. Write a Maker update: Write a new update in the Maker Page Studio. Set up notification sending: Write a Maker update and check 'Follower Notification Broadcast'. Post update and send push notification: When you post an update, an app push notification is automatically sent to followers. Notification test: B...

A. If you register a survey on your Maker Profile, your followers can participate in the survey.    ✅ How to create a Wadiz Maker Profile survey You can use the survey feature to efficiently collect various opinions needed for product development.If you have 50 or more followers, you can also send app push notifications. Share the survey in progress to encourage more supporters to participate.Here's how to create a survey.    Access Wadiz on your PC and log in, then go to [My Wadiz]. Click the...

A. Hello, I'm Wadiz.There is a change in the way the customer center consultation channel is operated, so I am informing you. Wadiz wants to ensure that inquiries are received more accurately and provide guidance quicklyThe customer center consultation operation method has been partially changed. As a result, the Wadiz Customer Center telephone consultation reservation service will end from January 5, 2026 (Mon),In the future, it will focus on inquiry registration and chat counseling at the Wadi...

A. Hello, this is Wadiz.   The bountiful Chuseok of 2025 is approaching. We hope that all our supporters, makers, and their families have a joyful holiday filled with warmth and abundance. We sincerely wish you a Chuseok full of autumn's richness and happiness.    During the Chuseok holiday, the Wadiz Customer Center will also take a short break.  Holiday period: October 3, 2025 (Fri) - October 9, 2025 (Thu)  If you have urgent inquiries during the holiday, please leave a message through the Wa...

A. Hello, this is Wadiz.   The Wadiz Customer Center will be closed for the upcoming Labor Day, Children's Day, and substitute holiday. Detailed information about the holiday period is as follows.   ✅ Holiday Period Information May 1, 2025 (Thu) - Labor Day May 5, 2025 (Mon) - Children's Day / Buddha's Birthday May 6, 2025 (Tue) -Substitute holiday Customer Center operations will be temporarily suspended during the holiday period. If you have any urgent inquiries, please leave an inqui...

A. Hello, this is Wadiz.   Happy New Year 2025! We hope this year brings you one step closer to the dreams and goals of our supporters and makers. We hope all of our supporters and makers have a warm and prosperous Lunar New Year holiday with their families, and we wish you good health always.   The Wadiz Customer Center will also be taking a short break during the Lunar New Year holiday. Holiday Period : January 27, 2025 (Mon) ~ January 30 (Thu) For urgent inquiries during the holiday peri...

A. Hello, this is Wadiz. We would like to inform you that the shipment of some Wadiz delivery products may be delayed due to severe weather conditions caused by the heavy snow advisory issued on November 28, 2024. Wadiz is currently processing shipments sequentially, but please understand that delivery schedules may be delayed depending on the local conditions of the courier company. If you have any additional questions, please leave them through 'Inquiry' at any time, and we will promptly...

A.  Hello, this is Wadiz.   The Wadiz CS center phone consultation service failure that occurred from 3:30 PM on September 23, 2024 (Mon) has beenresolved on September 26, 2024 (Thu), and we are informing you that the phone consultation service is currently operating normally.  Period of failure : September 23, 2024 (Mon) 15:30 ~ September 26, 2024 (Thu) 05:52 Reason for occurrence: Inability to use the phone function due to a communication function failure of the CS center solution company...