Who is responsible for shipping delays or losses of global project rewards?

The maker is responsible for loss, delay, or damage that occurs during the shipping process, and the supporter is responsible for import and customs clearance issues that occur in the supporter's country/region.

Overseas shipping may be subject to unexpected situations depending on the systems and regulations of each country/region, so please be aware of the legal responsibilities of each stage and make sufficient preparations in advance.

✅ The maker is responsible for problems that occur during the export process.

• The maker is responsible for responding to accidents such as loss, damage, and delay that occur in the process of sending the Rewards overseas (shipping, packaging, handover to the courier, export declaration, etc.) and for handling supporter CS.
  
  
• In the event of a shipping accident, the maker needs to respond directly, such as refunds or exchanges. 
  
  
• For example, the following situations apply.
  
  
  • Refund or reshipment for products damaged during shipping
    
    
  • Response to missing or misdelivery of tracking information from the courier
    
    
  • Supporter guidance in the event of a long delay after shipment to the overseas location

✅ The supporter is responsible for problems that occur during the import process.

• After the Rewards arrive overseas, the supporter is responsible for import failure due to the supporter's country/region's customs regulations or address errors.
  
  
• In this case, the maker has no obligation to refund or reship, and a notice stating "No refunds if import is not possible" is required in the project. 
  
  
• This includes the following cases.
  
  
  • Ordering items that are prohibited from import
    
    
  • Failure to submit customs documents
    
    
  • Address error or long-term absence
    
    
  • Considered commercial due to excessive quantity orders