Wadiz does not separately provide contact information for national response agencies regarding disputes that may arise between the shipping country and the maker, but actively supports finding solutions by cooperating with the maker on issues related to shipping, refunds, and Rewards.
- It is important for the maker to check the basic import regulations, customs clearance policies, and consumer protection-related response periods of the target country in advance, and to prepare Rewards that comply with the import regulations of that country.
- By checking the import regulations for each country in advance, problems such as disposal, return, and taxation of products can be prevented.
- The laws applied in the event of a dispute are generally processed based on the laws of the country where the seller is located (i.e., Korean law). This is because transactions through the Wadiz platform are considered e-commerce within Korea, so Korean law is basically applied.
- However, local laws may take precedence for product disposal, return, and taxation due to customs clearance or consumer protection issues.
- If customs clearance issues arise according to the import standards of each country, the supporter is in principle responsible.
- In particular, these problems may occur with sensitive items such as import prohibited/restricted items, lithium batteries, and health functional foods.
- Therefore, the maker should check the import regulations for each country in advance to respond to supporter CS, and it is recommended to specify related notification phrases on the project page.