Once returned, the refund request cannot be re-approved by the maker studio.
If a maker rejects a supporter's request for a refund once, the maker studio does not support the ability to re-approve or return the request.
If you still need to process your refund, please request it through our help center contact registration.
After the person in charge checks the contents, we will inform you whether to proceed with the refund or not.
📌 Precautions for refund processing
In principle, the refund should be made after the reward recovery is completed.
However, if there is no need for collection (intangible rewards, non-recoverable due to damage, etc.), if you contact the help center, we can help you with a refund right after checking.
When you receive an inquiry from the help center, the person in charge will review the content and guide you to the fastest way to process it.