Why Should I Check Supporter Messages Frequently?

The 1:1 inquiry messages left by supporters are not real-time chats, but messages that the maker must directly check and answer.

If you do not check and respond to messages quickly, supporter dissatisfaction may lead to negative results in the maker's credibility index.

Therefore, you should frequently check supporter messages while the project is in progress, after reward shipping is processed, and even during the supporter's refund period.

✅ 1:1 inquiries often occur even after payment, such as changes to the shipping address or options.

The following inquiries are frequently received while the project is in progress and until it ends. 

These inquiries can directly affect the supporter experience, so please respond as quickly and accurately as possible.
 

• Reward Shipping address change request
• Reward option change request
• Shipping schedule inquiry
• AS (exchange, defect, damage, etc.) related inquiries

✅ When answering 1:1 messages, notifications are automatically sent to the supporter.

When a maker registers a response to a 1:1 inquiry, a notification is automatically sent to the supporter so that they can immediately check the response.
 

• Uncertain answers can rather confuse the supporter, so you must verify the facts and provide accurate information.
   
• Supporters can directly change their shipping address through [My wadiz] until the project ends. Therefore, please guide the supporter through the path below. 
   
  • Shipping address change path: [My wadiz] → [Funding+] → Participation History → Click Project Name → Change Shipping address
     
  • However, after the project ends, the supporter cannot directly change the shipping address. In this case, if changes are possible depending on the maker's situation, please directly ship to the shipping address received from the supporter. 

📌 Precautions when checking 1:1 messages 

• Since the content of the page is not updated in real time, the maker must periodically refresh the page themselves.
   
• To prevent repeated inquiries, it is recommended to process inquiries within 24 hours if possible. 
   

• Shipping schedule, A/S, reward options, or reward option changes are possible depending on the maker's situation, but you should be careful as it may violate the maker policy if handled differently from what was promised to the supporter.